Training that has a longer duration than our seminars and workshops. Typically they range from two consecutive days to seven days at weekly intervals, allowing change to take place during the training.

 

People have become conditioned to expect first class presentation at the drop of a hat. And they expect it to be brief and to the point. How well does your organisation get the message across to your customers? The message that tells them about your strengths, of quality, style and individuality. This programme is for people who are responsible for their own, or their organisation’s success, where effective communication can make all the difference. It is also an excellent way for those with elementary presentation skills to develop them even further.

Method - direct coaching - peer feedback - video review




For people committed to customers, this programme provides participants with a refreshing mix of the tried and tested, as well as new and innovative ways to serve customers well. These fresh approaches will help push the boundaries of best practice towards a new, exciting and creative provision of customer care. And best of all, everyone wins; your company, your delegates and, of course, your customers.

Format - interactive and fun - post session assignments - presentation of innovation project




Arriving in the role of team leader or supervisor is often the result and reward for past endeavours. Sometimes it is simply down to length of service rather than being recognised as a talented manager of others. Suspended between top-down and bottom-up pressures, it is irrational to expect people to successfully migrate into this role without preparation. Effective Supervision is designed specifically for that purpose. It aims to help people communicate at all levels, boosting their confidence to maintain control, and yet sustain good relations. It encourages a spirit of creativity and continuous improvement.

Format - pre-programme interview - innovation project - assignments - end of programme evaluation